Client Service Agreement
Effective Date: ____________________This Agreement is required for all bookings + services.
This Client Service Agreement ("Agreement") is between Angel Wings™ Luxury Healthcare™ ("Provider") and the individual named below ("Client") for luxury in-home support services.
1. Description of Services
Angel Wings™ provides non-medical luxury support, which may include:
• Postpartum care & newborn support• Birth Doula / Labor support (if applicable)• Quiet sitter companion (hospital, recovery, clinic)• Dementia & memory care companionship• Autism-friendly home support & routine assistance• Respite care for caregivers• Hospice family comfort sitting• After-surgery recovery support• Meal prep, hydration reminders, home organization• Errands, home assistance & concierge tasks• Day shifts, long-hour packages, overnight care
NO medical procedures are performed unless an actively licensed clinician is contracted for clinical care.Examples of NON-medical tasks include but are not limited to: feeding support, companionship, mobility standby, emotional support, household comfort care.
2. Booking & Payment Terms
• A 50% deposit is required to reserve care.• Remaining balance is due 24 hours before service begins.• Bookings are confirmed only after deposit is paid.• Services are delivered only after full payment is received.
Late + Cancellation Policy:• <24 hr reschedule → $95 schedule change fee• No-show → deposit is forfeited• <24 hr cancellation → deposit is non-refundable
Holiday + evening rates may include +15% increaseRush/last-minute booking add-on = +$50
3. Refund Policy
• Deposits are non-refundable once reserved• Payments for completed hours are final• No refunds for early end-of-shift or unused time• Credits may be issued case-by-case for future bookings at Provider discretion
4. Client Responsibilities
Client agrees to provide a safe, respectful home environment, including:
• No violence or unsafe conditions• Pets disclosed ahead of visit• Clear access instructions (gates, codes, entry)• Honesty about health risks, illness, medications, allergies• No expectation of medical procedures unless clinician assigned
Provider may discontinue service for safety concerns or harassment.
5. Liability Release
Client understands that Angel Wings™ staff are non-medical unless specially assigned as a clinician and are not responsible for:
• Medical treatment or clinical outcomes• Complications due to health conditions• Injury caused by unsafe home conditions• Undisclosed allergies, risks, or hazards
Client agrees to hold Provider harmless against claims not proven negligent under law.
6. Confidentiality & Privacy
All client information is private.HIPAA applies to licensed providers & electronic records.
Only necessary information may be disclosed in emergencies or if legally required.
7. Signatures & Agreement
By signing or electronically accepting, Client confirms:
☑ I have read and understand this Agreement☑ I accept the terms, policies, and payment rules of Angel Wings™â˜‘ I understand this is non-medical care unless a licensed clinician is assigned
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